Information about how our digital programs and services are delivered to customers.
This Service Delivery Policy explains how AdroitEL LLP ("AdroitEL", "we", "us", or "our") delivers its digital programs, workshops, consultations, learning experiences and related services purchased or registered for through our website.
As our services are primarily digital and event-based, no physical product shipment is generally required.
This policy applies to digital and professional-development services offered by AdroitEL, including:
Customers may register for a program or service through our website or an authorised registration/payment page.
Once a payment is successfully completed, the transaction may be verified through our payment service provider.
A successful payment does not necessarily mean that all program information is delivered instantly. Event or program access details may be shared separately through the contact information provided during registration.
After successful registration and payment, the service may generally be delivered through the following process:
Your registration and payment details are received and processed.
Registration or payment confirmation may be sent to the email address or mobile number provided.
Relevant program, workshop or session details are shared through available communication channels.
For online workshops, webinars or sessions, joining information may be provided through email, WhatsApp or another communication channel used during registration.
Customers are responsible for ensuring that they have a suitable internet connection and a compatible device to participate in online sessions.
If a session is rescheduled, updated joining information may be communicated to registered participants using the contact details provided during registration.
Access to a particular program, session, learning material or service will depend on the product or service purchased.
Access may be provided for a specified period, session, workshop or program duration as communicated at the time of registration or purchase.
Customers should not share personal access credentials, private links or restricted learning materials with unauthorised persons.
For scheduled events and workshops, delivery will take place on the date and time communicated during registration or through subsequent event communications.
For digital resources or other services that are intended to be delivered after purchase, delivery may take place through email, online platforms, downloadable resources or other digital communication channels.
Our CIO | CTO LaunchPAD and related digital services are generally delivered online. Physical shipping is therefore not normally applicable.
Customers are responsible for providing accurate contact information during registration.
Customers should also ensure that:
If you have successfully completed payment but have not received the expected registration confirmation or access information, please contact us using the support details below.
We may verify your transaction and registration details before providing the relevant information or access.
AdroitEL may need to modify the date, time, format or other operational details of a program or event due to circumstances beyond reasonable control.
Where appropriate, registered customers will be informed of significant changes using the contact information provided during registration.
Cancellation and refund requests are governed by our Refund & Cancellation Policy.
Please review the applicable refund and cancellation terms before purchasing a program or service.
For refund-related questions, please contact our support team using the details provided below.
If you have not received your service, registration confirmation, event details or access information after completing payment, please contact us.
Email: support@adroitel.in
Phone / WhatsApp: 91 8383017993
Website: site.adroitel.in
Business Address: South West Delhi, Delhi, 110075
AdroitEL may update this Service Delivery Policy from time to time to reflect changes to our programs, services, delivery methods or applicable requirements.
The latest version will be published on this page with the updated date.